Smartlex Pty Ltd (ABN 17 689 825 947) trading as Smart Title (“Smart Title”, “we”, “us”, or “our”) is committed to protecting and respecting the privacy of our customers and users of our Services (“Customer”, “you”, or “your”).
This Privacy Policy (“Policy”) explains how we collect, hold, use, disclose and protect your personal information (“Personal Information”) when you interact with us, including when you access our website at https://smarttitle.com.au (“Website”), use our conveyancing and related legal services, communicate with our team or otherwise deal with us.
Smart Title provides conveyancing and property transaction services in Australia, including services relating to property purchases, sales, refinancing and transfers of equity (“Services”). As part of providing these Services, we may collect and process Personal Information relating to our clients, prospective clients, counterparties and other individuals involved in property transactions.
We handle Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as well as any other applicable privacy laws.
By accessing our Website, engaging our Services, or otherwise providing your Personal Information to us, you acknowledge that you have read and understood this Policy.
We may update or amend this Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any updated version will be published on our Website and will take effect from the date of publication.
1.1 The types of Personal Information we may collect and hold depend on the nature of your interactions with us and the Services we provide.
1.2 In the course of providing our Services, we may collect Personal Information including, but not limited to:
1.3 We may also collect Personal Information where required to comply with our legal, regulatory and professional obligations.
2.1 As described in Clause 2c), we may collect certain payment-related Personal Information in the course of providing our Services, including where it is necessary to facilitate property settlements, payments and billing.
2.2 Payment information may be provided directly by you or through third parties involved in the transaction, including financial institutions, lenders, settlement platforms or other authorised representatives.
2.3 We use payment-related Personal Information solely for the purposes of facilitating property settlements, processing payments, managing invoices and complying with our legal and regulatory obligations.
2.4 Where payment processing services are provided by third-party service providers, those providers may collect, process or store payment information in accordance with their own privacy policies and security practices.
2.5 We take reasonable steps to ensure that payment information is handled securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
3.1 We may collect Personal Information:
4.1 We may use the Personal Information we collect for purposes including:
4.2 We may also use Personal Information for any other purpose that is permitted or required by law or where you have otherwise authorised us to do so.
5.1 We may disclose Personal Information to third parties where it is reasonably necessary for the purposes described in this Policy, including in connection with providing our Services or complying with legal and regulatory obligations.
5.2 Personal Information may be disclosed to:
5.3 We may also disclose Personal Information where you have consented to the disclosure or where the disclosure is otherwise permitted or required under applicable laws.
We may use the following categories of cookies on our Website:
7.1 In the course of providing our Services and operating our business, we may disclose or store Personal Information with third-party service providers who assist us in delivering our Services or supporting our business operations.
7.2 These service providers may include providers of technology platforms, cloud storage services, electronic conveyancing systems, identity verification services, document management systems, communication platforms and other professional or administrative service providers.
7.3 Some of these service providers may be located outside Australia or may store Personal Information on servers located outside Australia.
7.4 Where Personal Information is disclosed to, processed by, or stored with overseas recipients, we will take reasonable steps to ensure that the recipient handles the Personal Information in a manner that is consistent with the Australian Privacy Principles or that the disclosure is otherwise permitted under the Privacy Act 1988 (Cth).
7.5 The countries in which such recipients may be located will depend on the service providers we engage from time to time. While we take reasonable steps to ensure appropriate safeguards are in place to protect Personal Information, overseas recipients may be subject to foreign laws that may not provide the same level of protection as Australian privacy laws.
7.6 By providing us with your Personal Information, you acknowledge that your Personal Information may be disclosed to overseas recipients in accordance with this Policy.
8.1 We take reasonable steps to protect the Personal Information we collect and hold from misuse, interference, loss, unauthorised access, modification or disclosure.
8.2 Personal Information may be stored in electronic form, in physical files, or within secure databases, document management systems and other systems used in the course of providing our Services.
8.3 We implement a range of administrative, technical and physical safeguards designed to protect Personal Information, which may include:
8.4 Personal Information may also be stored within secure backup systems or archives maintained by us or by authorised service providers for business continuity, disaster recovery and record-keeping purposes.
8.5 Where we engage third-party service providers to store, process or manage Personal Information on our behalf, we take reasonable steps to ensure that such providers implement appropriate safeguards to protect Personal Information.
8.6 We will also take reasonable steps to destroy or de-identify Personal Information that is no longer required for the purposes for which it was collected, unless we are required to retain the information to comply with legal, regulatory or professional obligations.
8.7 While we take reasonable steps to safeguard Personal Information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee the absolute security of Personal Information transmitted to or stored by us.
9.1 You may request access to the Personal Information we hold about you, subject to certain exceptions permitted under applicable privacy laws.
9.2 If you believe that the Personal Information we hold about you is inaccurate, incomplete, out-of-date, irrelevant or misleading, you may request that we correct the information.
9.3 Requests to access or correct Personal Information should be made in writing using the contact details provided in Clause 12. We may require you to verify your identity before granting access to or correcting Personal Information.
9.4 We will respond to requests for access or correction within a reasonable period and will take reasonable steps to provide access to, or correct, Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
9.5 In some circumstances, we may refuse a request for access or correction where permitted by law. If we refuse such a request, we will provide you with written reasons for the refusal and information about the mechanisms available to you to make a complaint.
10.1 Our Website may contain links to third-party websites, applications or online services that are not owned, operated or controlled by us.
10.2 These links are provided for convenience and informational purposes only. We do not control and are not responsible for the privacy practices, content or security of those third-party websites or services.
10.3 When you access a third-party website through a link on our Website, any Personal Information you provide will be collected, used and managed in accordance with the privacy policies and practices of that third party. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your Personal Information.
10.4 The inclusion of links to third-party websites does not imply endorsement, approval or association with those websites or their operators unless expressly stated.
11.1 If you believe that we have not handled your Personal Information in accordance with this Privacy Policy or the Privacy Act 1988 (Cth), you may make a complaint to us.
11.2 Complaints should be submitted in writing using the contact details provided in Clause 12. Please provide sufficient information about the nature of your complaint so that we can properly investigate the matter.
11.3 We will acknowledge receipt of your complaint and will take reasonable steps to investigate the issue and respond to you within a reasonable period.
12.1 If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your Personal Information, please contact us using the details below:
Smartlex Pty Ltd trading as Smart Title
Website: https://smarttitle.com.au
Email: info@smartlex.com.au
Phone: 0370535453
